Team Leader

The Employee’s main job responsibilities and duties include, but are not limited to duties as set forth as below:
- Ensure daily assignments are done within the specified time: Case allocation (regular and bouncing case), consolidate file/ call status and release report to team on time
- Supervise the team’s activities to ensure team/ staffs meet Pre- due target
- Hourly generate and update Paid/RF status, productivity report and sent back result to respective staff for further follow up any other tasks
Participate and contribute to team meetings, training and quality workshops. Support Team Head in recruitment process
Working closely with sub- team to chasing target: working at weekend and staying late to check up productivity/ target requirement after TC’s finished their work (usually 3 days each due and at least 2 Sat/month)
Perform excellent administrative tasks: data entry, timesheet, team’s equipment management, document arrangement, and maintaining a clean and enjoyable working environment
Provide an excellent training and monitoring for team and new staff to bring them a soonest catch up on daily work with acceptance service level. Performed phone monitoring and random call audits to ensure TCs meet QA criteria
Handle and solve all related queries, requests, and tickets. Promptly and accurately reply ticket to related departments within TAT requirement
Others task which are assigned by Pre- due Team Head

Qualification:
- College, University graduated is preferable. Probably in Economics, Finance or Banking.
Work Experience:
- Experience as Collection Team Leader , Call Center, Customer Service is preferable
Knowledge:
- Basic English (reading, writing)
- Computer literacy (advanced of Excel, Word)
Skills:
- Careful, detail oriented, motivated and proactive
- Team management skill
- Patient, "willing to do" attitude
- Keenness character

Attractive salary and bonus
Regular team building and social events
Social insurance, health insurance, unemployment insurance according to Labor Laws

Cập nhật gần nhất lúc: 2026-04-16 13:55:04