Team Leader

Industry: Call Center (Customer Services) | E- Com
→ The responsibility of the team leader is to ensure that organizational metrics and goals are met by rallying and motivating a team of up to 20 team members.

Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Stay current on internal work processes, policies and procedures. Attend required manager development training
Communicate expectations to employees and provide timely updates
Responsible for the day- to- day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations

Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Willingness to work a flexible schedule
Having experience in Customer Services. We&039;re open for all industry
Japanese 4 skills (N1 certification is required)
At least 1 year in management team
Good at English

14 days of leave/year.
2 months probation full salary
13th monthly salary
Join the insurance regimes according to the provisions of the Labor Law (100%)
Annual Health Checkup.
Accident insurance 24/7.
Participate in training courses on skills and profession.Working in a dynamic, professional environment with many opportunities for advancement.

Cập nhật gần nhất lúc: 2026-04-08 06:50:02