[BANYAN] FO_Butler

We are looking for individuals who share our passion for excellence, creativity, and heartfelt service — those who take pride in crafting experiences that leave a lasting impression.
At Garrya Mù Cang Chải, part of Banyan Group, we believe that every role contributes to creating meaningful experiences rooted in purpose, wellbeing, and authentic connection. More than just a workplace, we are a sanctuary where thoughtful design, mindful living, and genuine care come together.As a member of our team, you are not simply performing a job — you are shaping journeys, elevating traditions, and bringing our brand philosophy to life in every interaction. From behind- the- scenes operations to guest- facing moments, every detail you contribute helps create a sense of calm, balance, and belonging for those we serve.
Key Responsibilities:

Provide comprehensive in- room services, including unpacking and packing luggage, garment care (pressing, organizing wardrobe), and detailed room preparation aligned with guest preferences
Proactively anticipate guest needs, preferences, and potential concerns, taking initiative to exceed expectations and resolve issues before they arise
Deliver consistently high standards of personalized and intuitive service to guests throughout the entire guest journey, from pre- arrival arrangements to departure, ensuring a seamless and memorable experience
Ensure all guest amenities, special requests, and personalized touches are prepared and delivered in a timely and consistent manner
Maintain a high level of discretion, confidentiality, and professionalism when handling guest information and interactions, especially for VIP and long- stay guests
Create and deliver bespoke experiences by coordinating special occasions, celebrations, or personalized services that enhance the overall guest journey
Establish a strong understanding of guest preferences, profiles, and expectations by reviewing guest history and engaging in meaningful interactions, with the aim of creating emotional connection and guest loyalty
Conduct in- room check- in and check- out procedures in a professional, efficient, and discreet manner, ensuring accuracy of guest information and compliance with hotel standards

Requirements:

Good English communication skills (spoken and written)
Strong interpersonal and communication skills
Ability to work flexible hours when required
Well- organized with attention to detail
Positive attitude, adaptable, and willing to learn

1–3 years of relevant working experience (hospitality or related fields preferred)
Fresh graduates are welcome for entry- level positions
Basic understanding of service standards and customer experience
Experience in international or luxury environments is an advantage

12 days annual leave; 2 day- offs per week.
Insurance as labor law (applies from the starting date).
Structured development programmes for supervisory level, including UPLIFT and Essential English online learning.
Staff accommodation is provided.
Salary is competitive.
Learning & development opportunities through Banyan Academy, aligned with Banyan Group standards.
Officer Check allowance.
Minimum USD 2,000 annual spending on Banyan Group complimentary stays.
Health Care Insurance (24/7), accident insurance (apply from the starting date).
Monthly participation in Banyan Group’s 8 Pillars of Wellbeing programme.
100% Service charge, effective from the probation period.
Access to gym facilities.
Uniforms and meals are provided.
Annual bonus & 13th- month salary (subject to business performance).

Cập nhật gần nhất lúc: 2026-04-22 16:30:03