Chăm Sóc Khách Hàng Ca Đêm - Onsite - Lương Cứng 15-17M/Tháng

● Focus on Customer Support.

● Good English proficiency (depending on position: Writing for Ticket/Chat, Speaking for Call).

● Manage a volume of calls / emails / chats with knowledge and efficiency.

● Minimum education: High School Diploma (Grade 12). A Bachelor&039;s/Diploma Degree is a plus.

● Refer issues and questions to managers if necessary.
- REQUIREMENT:

● Customer service experience is a plus, Softel still welcomes freshers, and you would be trained

● Identify and address customer needs, with a goal of total satisfaction.

● Completes reports of calls and other data accurately and on time.

in the professional US policy program from the beginning.

● The training programs at the beginning are about soft skills in customer service, US

● Willing to work night shifts (Chat/Call positions).

● Basic computer skills (Outlook, Word, Excel).

● Good communication, multitasking, and problem- solving skills.
- BENEFIT PACKAGE:

● Probation period: 2 months.

● Able to work on public holidays and during Tet when required.

telecommunications laws, welfare policies, and work processes of the US Government.

● 12 days of annual leave, 11 public holidays, pay insurance according to Vietnamese labor law,

and participation in classy internal activities of the company.

● Receive union benefits such as: Representative&039;s birthday, International Women&039;s Day, Funeral

support money, sick visits, maternity support,...

● 100% of Customers are in the US, and the company environment uses and improves English

well.

● Career Growth Opportunities: Progress along a clear career path from CSR to Senior CSR,

Customer Service QA, Customer Service Coach/Team Lead, and Customer Service

Supervisor, Manager, and Director.

● Career Prospect: Opportunity to transfer to other positions or departments depending on your

prospective capabilities.

● Rotation Opportunities to US Headquarters: Top performers can rotate to our US

headquarters for valuable experience and exposure.

● The company is fully equipped with office equipment and lockers, so employees do not need to

convenience foods, tea, cakes, instant coffee, roasted/ground coffee/ beans, coffee and tea

maker, microwave, refrigerator,...

health supplements for night shift employees such as functional foods, imported fresh fruits,

bring personal items such as laptops or headphones to work. In addition, the company also has

● Working with major carriers in the US.

Cập nhật gần nhất lúc: 2026-04-02 19:40:03