Customer Service Executive

The Customer Executive oversees Customer Service, Logistics, Sales support/Administration, Labelling and Packing, and Office management

Customer Service

Monthly Turnover Report to Management
Invoicing and Issuing D/OS
Tracing of Orders and Information to Customers in Case of Change and to report to Technical Sales Manager
Up- date all sales information & ensure proper filing
Order Entry in CSB and Delivery Date Confirmation/Order Confirmation within 24 hours

Logistics (Carriage outward)

L/C Coordination and documentation (for customers)
To follow- up delivery and arrival of goods at customers’ end
Arrange and follow up on outgoing Transport
Inform Purchasing & Logistics Manager of all issues with regards to carriage outwards
Prepare, attend and lead daily logistics meeting

Sales Support/Administration

Value Added Tax Administration and reporting
Administration Support to Technical Sales and General Management
Update and file travel schedule of all sales and key personnel
Monthly Statistics/Reporting (actual v. plan)
Quotation in collaboration with relevant sales personnel/GM
Organizing Trade shows and seminars

Labelling and Packing

To check label, pack and to courier/ship
To provide support to all sales personnel
Follow up / ensure courier shipments arrived on time

Office management

Preparation of minute taking during meetings at request
To assist General Manager in general functions
To ensure continuous supply of brochures/catalogues/literature

Work Ethics

Demonstrate support and a positive attitude towards all colleagues and departments; avoid barriers from building up
Contribute to the principal guidelines of the company’s mission in all activities

Qualifications

English speaking and writing
Computer literate
Strong Interpersonal skills; team player and independent worker
Minimum of 1 year experienced in the related field.
Diploma or higher
Strong leadership skills; independent thinking, strong organizational and planning abilities and excellent analytical and problem- solving skills are essential.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2026-04-16 13:55:05