Director of Sales/Giám đốc kinh doanh

Purpose:
Provides leadership in all selling activities within the hotel, working closely with the Rooms, Food and Beverage and other revenue- generating departments to maximise sales through the activities of the Sales Department and other employees.
Main responsibility:
Administration

Ensures Sales activities are aligned with the Corporate Marketing Strategy and Hotel Actions have been implemented where appropriate.
Develops, implements, maximises, monitors and evaluates the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage and all other revenue generating departments.

Customer Service

Maintains positive guest and colleague interactions with good working relationships.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
Monitors all hotel employees in delivering the brand promise and provides exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department.
Ensures that all Sales employees provide excellent service to internal customers in other departments as appropriate.

Operational

Be aware of community, business, political and social factors that may affect the hotel’s financial performance.
Assists the Marketing & Communications Manager to review and evaluate the effectiveness of selling activities and adjust as necessary to achieve or exceed the objectives as outlined in the Annual Marketing Plan.
Ensures all sales proposals, collateral, digital tools, and other sales communications are in- line with the hotel’s brand standards, and up- to- date in terms of information.
Attends major travel, trade and corporate functions to network and promote the hotel when required.
Plans and executes sales trips based on business priorities.
Directs and coordinates all selling activities and communicates these activities throughout the hotel.
Entertains existing and potential customers and ensures the Sales Team entertains customers based on business priorities.
Ensures all contracts signed by or on behalf of the Sales and Marketing Department follow the established hotel policies and procedures.
Ensures a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication.
Works closely with other Department Heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures room and banquet space inventories are reviewed weekly and strategies are formulated to fill low occupancy periods.

People Management

Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
Assists in the recruitment and selection of all Sales employees; follows hotel guidelines when recruiting and uses a competency- based approach to selecting employees.
Ensures the punctuality and appearance of all Sales employees, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
Maximises the effectiveness of every Sales employee by developing each individuals’ skills and abilities through the appropriate training, coaching, and/or mentoring.

Has a well developed network of local and international accounts.
Excellent command of English
Excellent negotiation and leadership skills.
Outstanding written and verbal communication skills.
In- depth knowledge of marketing techniques and best practices.
University graduate with a degree in Marketing or Hospitality/Tourism management.
A minimum of 2 years experience in a similar role.
Capacity to manage various projects and work to tight deadlines.

International and professional but friendly 5- star working environment.
Other benefits following Hotel policy & Vietnam labor law
Food and Beverage discount at Hotel restaurant.
Accident 24/7 Insurance
Competitive remuneration package
Uniform provided by Hotel
Delicious and nutritious meal at Hotel Associate restaurant.
Social Insurance, Health Insurance and Accident Insurance as per law

Cập nhật gần nhất lúc: 2026-04-16 23:15:02