Tư vấn, hướng dẫn khách hàng cách sử dụng sản phẩm.Đảm bảo đạt được các chỉ số KPI đề ra.Tiếp nhận các vấn đề khách hàng gặp phải chuyển cho bộ phận liên quan xử lý.Làm việc trên kênh Call Inbound –...
Responsible for all activities relevant to guest service, such as check- in and check- out, rooming of all hotel guests, foreign exchange, and assisting them with inquiries.• Attends to guest...
Duties and Responsibilities:Carry out requests as directed by hotel management.Ensure credit policy is adhered to at all times, any variance reported to the manager on duty immediately.Handle...
Update information promptly according to procedures, ensuring accurate and fast information delivery.Handle inquiries such as flight consultations, information changes, ticket cancellations/changes,...
Cashes hotel guest’s personal and travelers checks and assists with currency exchangeMaintains cashier float and ensures accurate daily report of all money receivedAttends to guest’s complaints,...
• Abides by principles of guest privacy• Attends to all guest queries and requests promptly• Report on logbook daily• Records all entries on traffic sheets• Process all incoming and outgoing calls...
• Coordinate with bellmen for the delivery and collection of guests’ luggage on their arrival and departure.• Upsell Hotel product with a view to maximizing revenue and average rate• Perform daily...
Be fluent with a detailed level of knowledge about Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.Be well...
WHAT YOU WILL BE DOING:Main Responsibilities:• Answer Travel Agents&039; queries from the Travel Agent Support Salesforce queue promptly.• Ensure all necessary information is accurately...
Provide excellent guest service in handling high call volume while being proficient in the computerized system.Handle customer complaints with diplomatic and patient professionalism ensuring their...
Maintains intimate knowledge of departmental standards and procedures.Attends to guests’ complaints, inquiries, and requests, and refers problems to the supervisor/Assistant Manager if he/she is...
Assists guests with international calls and directory queriesAbides by principles of guest privacyAdhere strictly to hotel policies and procedures regarding emergencies such as fire, bomb threats,...
- Be familiar with all Accounting Standards and Procedures pertaining to room’s revenue and advise staff concerned to adhere to the in daily operations.- Reports any hazard to health or safety...
Customer Service Agent will locate at Nefab Bac Ninh factory and manage all customer communication and process the required documents to be able to manage the shipments, orders, and invoices....
Greeting and thanking guests in a sincere, friendly manner.Performing duties on a daily checklist.Operating switchboard and assisting with inquiries.Anticipating and addressing guests&039; needs, and...
As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:Promote Hilton Honours and its associated benefits to guests who are not already...
Primary Responsibilities• Receiving, handling and relaying of messages, mail or voice- mail in an efficient, timely manner as per hotel policy.• Ensuring credit policy is adhered to at all times, any...
Maintain the cleanliness, quietness, and overall sophisticated atmosphere of the Lounge at all times.Perform additional duties as assigned by the Department Head.Provide a warm, professional welcome...
Văn phòng bán vé hãng hàng không singapore tại việt nam
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The Temporary Customer Services Agent (TCSA) is responsible and accountable for the day- to- day punctuality and smooth operations of inbound and outbound flights at Hanoi airport. Key tasks...
Truyền tải lới hứa thương hiệu và dịch vụ đặc trưng vào công việc hàng ngàyLàm mọi thứ có thể để đảm bảo rằng khách rời khách sạn với mức độ hài lòng cao.Có hiểu biết về tất cả các chính sách và...
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.Log all guest requests or issues into computer, contact appropriate...
JOB SUMMARYFollow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company...
- Thông báo cho người giám sát về những hoạt động diễn ra trong khu vực được chỉ định, đặc biệt nếu có xảy ra tranh chấp.- Thường xuyên dọn dẹp bàn, ghế, ly tách và chén dĩa ở khu vực được chỉ...
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.Registers and rooms all...
Áp dụng nghiêm ngặt tất cả các chính sách an toàn và vệ sinh, quy định và thủ tục của Khách sạnChịu hoàn toàn trách nhiệm về các nhiệm vụ được giaoNắm rõ các yêu cầu đặc biệt (Khách mạng, setup...
