Front Desk Officer

Assists and follows up guests’ requests and inquiries.
Controls and distributes guest room keys.
Assists in maximizing room sales and revenue.
Assists guests while they are registering.
Escorts guests to their rooms.
Strictly follows hotel and company standards and policies.
Greets and addresses guests by name upon their check- in and check- out.
Assists guests with transportation arrangements, luggage, payment, etc.
Is familiar with the emergency procedures of the hotel.
Recommends F&B outlets and entertainments in the hotel to guests.
Inform management regarding guest feedback or any unusual events.
Prepares for guest arrivals and departures.
Is familiar with all cashier policies, credit cards, currencies as well as foreign exchange.
Performs other duties as assigned by Shift Manager or FO Manager.
Provides information, directions and service based on the hotel standards and policies.
Shows the room features and facilities to guests.
Briefs next shift personnel to hand over at the end of the shift.
Operates the Business Center in providing secretarial service and handles all requested documents and information.

Education: High school diploma or equivalent; a degree in Hospitality Management or a related field is a plus.
Experience: Previous experience in a front desk or customer service role in the hospitality industry is preferred.
Skills:
Strong communication and interpersonal skills, with a focus on guest service and satisfaction.
Proficiency in hotel management software (e.g., Opera, Fidelio) and Microsoft Office Suite.
Excellent organizational skills and the ability to multitask in a fast- paced environment.
Problem- solving skills with a proactive approach to guest needs and concerns.
Languages: Proficiency in English is required; knowledge of additional languages is a plus.
Personal Attributes: Friendly, approachable, and professional demeanor; strong attention to detail and a commitment to hospitality excellence.

Uniform
Monthly service Charge
Other benefits per Vietnam labor law.
Accident Insurance 24/7
Hotel&039;s Activities
Participating job training, skill training by international hotel standards.
Insurance policy per current labor law.
Annual Health Check
Duty Meals

Cập nhật gần nhất lúc: 2026-05-02 00:20:02