NHIỆM VỤ CHÍNHXử lý phàn nàn khách hàngLập kế hoạch và điều phối hoạt động bộ phận lễ tânTuyển dụng, đào tạo nhân sựĐón tiếp khách VIPNHIỆM VỤ CỤ THỂLập kế hoạch & vận hànhKiểm soát tác phong,...
• Manage day- to- day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member...
Job SummaryAssistant Front Office Manager supports Front Office Manager in overseeing all front office operations to ensure the highest standards of guest service, operational efficiency, and revenue...
About the roleOversees Front Office operations and serves as the Manager on Duty in the absence of senior leadership. Supervises team members responsible for guest arrival and departure processes,...
To ensure that department budget is strictly adhered to.KEY RESPONSIBILITIES AND ACCOUNTABILITIES | VAI TRÒ & TRÁCH NHIỆM CÔNG VIỆCĐảm bảo ngân sách của bộ phận được tuân thủ nghiêm ngặtTo be...
Front Office OperationsTask 1:Develop preparation plans for receiving VIP guests and ensure all arrangements are executed flawlessly.Review room rates on the system to ensure all information is...
Audits and balances cash drawer in beginning and end of shift.Answers the phone in a cheerful, professional manner, assists the caller or directs the calls to the appropriate staff members.Creates,...
Complete closing duties, including restocking items, turning off lights, etc.Answer questions on menu selections.Set tables according to type of event and service standards.Communicate with the...
Department Management:• Ensure the check- in and check- out processes are quick, accurate, and professional, delivering the best experience for customers.• Responsible for overseeing and coordinating...
Front Office Responsibilities.Manage daily FO operations, ensuring service quality and smooth guest experience.Control FO inventory, costs and operational reportsCoordinate with other departments to...
Assists the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Concierge, Regency Club, Guest...
As a Front Office Manager, you are responsible for managing Front Desk department to deliver an excellent guest experience and follow Hilton standards. You will be responsible for performing the...
Giải đáp thắc mắc của khách hàng trong suốt thời gian lưu trú tại khách sạn.Tiếp nhận điện thoại của khách hàng gọi điện đến khách sạn.Thủ tục trả phòng (check out)Chào đón khách, giới thiệu, quảng...
Lead and manage daily operation of Front Office DepartmentSynergize activities and communication within the DepartmentDrive Revenue & maximize ProfitsPersonalize Guest ExperiencesEstablish and...
JOB SUMMARYThe Front Office Manager (FOM) holds the key leadership of and is responsible for keeping a perfect performance of Front Office department, providing functional assistance and direction to...
- Work related to EXPENSES, GOODS, CCDC, ASSETS: check the status of use and operation of devices, machinery, equipment and tools for proper service, safety, hygiene and cleanliness ,control costs...
Supervises the management of debtors, group and individual guest invoicing and cash operations.Makes sure that the hotel&039;s pricing policy and sales pitches are duly applied.Customer Satisfaction...
Generate regular operational reports and present to management.Handle guest complaints and resolve issues promptly and professionally.Lead, train, and evaluate front office staff to maintain high...
Monitor guest feedback across online platforms and ensure timely, professional responses to enhance the hotel’s reputation.Lead and oversee all Front Office functions, including Front Desk,...
• Ensure furnishings facilities and equipment in lobby and front areas are clean and well maintained.• Guest related handling• Maintain appropriate standards of conduct, dress, hygiene, uniforms,...
Front Office OperationsTask 1:Develop preparation plans for receiving VIP guests and ensure all arrangements are executed flawlessly.Review room rates on the system to ensure all information is...
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the...
POSITION STATEMENT:An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well- informed to deliver Guests an exceptional...
• Prepare basic operational reports and support service improvement initiatives.• Supervise and schedule lobby front office staff.• Work closely with the Customer Care Manager to support smooth...
