Drive upselling, VIPs , guest data and loyalty programs.Perform any other duties.Develop high quality relationship with guest.Supports, trains, supervises Front Office: Guest Relation, Cashier, Club...
Scope and General Purpose of Job: Supervision of all Front Office & Guest Services Only· Sound experience as an Assistant Front Office Manager is preferred, and strong knowledge of systems,...
• Manage day- to- day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member...
Manage and optimize internal approval workflows and authorization processesCommunicate and coordinate with HQ in Japan or other global officesDevelop, implement, and monitor internal policies and...
- Định kỳ phối hợp với bộ phận liên quan lập kế hoạch kinh doanh hàng năm, theo quý, hàng tháng cho khách sạn.- Chủ trì công tác lập kế hoạch, theo dõi hoạt động mua sắm trang thiết bị, cải tạo...
Generate regular operational reports and present to management.Handle guest complaints and resolve issues promptly and professionally.Lead, train, and evaluate front office staff to maintain high...
Monitor guest feedback across online platforms and ensure timely, professional responses to enhance the hotel’s reputation.Lead and oversee all Front Office functions, including Front Desk,...
Kiểm tra và đảm bảo khu vực lễ tân, sảnh, khu vực công cộng luôn sạch đẹp, chuyên nghiệp.Lập kế hoạch phân công ca, sắp xếp nhân sự hợp lý, kiểm soát giờ công và hiệu suất làm việc của nhân viên.Đào...
Ensure the staffing levels in line with hotel occupancy and productivity.Involves on budgeting and forecasting in regards of front office department as well as cost saving campaign.To ensure that the...
Key ResponsibilitiesOperational Excellence: Direct daily operations to ensure all tasks are handled on time. This includes coordinating closely with Housekeeping to ensure rooms are cleaned according...
Front Office OperationsTask 1:Develop preparation plans for receiving VIP guests and ensure all arrangements are executed flawlessly.Review room rates on the system to ensure all information is...
Do a daily inspection and control to all Front Office sections, ensure that Front Office Employees perform their daily duties according to required standards. Check and ensure that consistency and...
Lead and manage daily operation of Front Office DepartmentSynergize activities and communication within the DepartmentDrive Revenue & maximize ProfitsPersonalize Guest ExperiencesEstablish and...
- Work related to EXPENSES, GOODS, CCDC, ASSETS: check the status of use and operation of devices, machinery, equipment and tools for proper service, safety, hygiene and cleanliness ,control costs...
JOB SUMMARYThe Front Office Manager (FOM) holds the key leadership of and is responsible for keeping a perfect performance of Front Office department, providing functional assistance and direction to...
Department Management:• Ensure the check- in and check- out processes are quick, accurate, and professional, delivering the best experience for customers.• Responsible for overseeing and coordinating...
Vận hành Tiền sảnh:Front Desk Operations:Đảm bảo việc lập hóa đơn, thu ngân và xử lý thanh toán chính xác.Giám sát hoạt động hàng ngày và nhân viên tại quầy lễ tân.Giải quyết các thắc mắc, khiếu nại...
MÔ TẢ CÔNG VIỆC• Báo cáo kết quả làm việc hàng tuần cho Trưởng phòng;• Công việc chuyên môn khác theo sự điều động, phân công của Trưởng phòng;• Thực hiện các công tác nhân sự của công ty: Tuyển...
Guest Experience• On the floor/lobby to co- ordinate the overall lobby movement, dynamic with guest interaction/engagement.• Maintain close relationship with Housekeeping, Engineering and F&B.•...
Provide a structured and consistent onboarding and training experience for Front Office team membersHandle guest queries and complaints efficiently and effectively whilst providing operational...
- Understand the hotel&039;s policies on guaranteed reservations and no- shows.- Maintain thorough knowledge of hotel facilities, room types, locations, layouts, rates, package plans, credit...
– Quản lý hoạt động HR: tuyển dụng, onboarding, đánh giá hiệu suất.– Phối hợp chặt chẽ với HQ Nhật và các văn phòng toàn cầu.– Quản lý toàn bộ hoạt động Back Office: Hành chính, Nhân sự, Kế toán phối...
